Trapezata

Payment information

You undertake that all details you provide to us for the purpose of ordering or purchasing goods are correct, that the credit or debit card or the PayPal account you are using is your own, and that there are sufficient funds to cover the goods ordered.

Orders must be paid before despatch.

Delivery Information

 

Our Standard Delivery Charge is £6.99. For orders, more than £50 is Free

We deliver Main Land England only.

Additional charges apply to the remote parts of the UK, such as Scotland, Highlands and Islands. Additional charges and extra delivery time may apply to small orders which may be sent by Royal Mail. You need to contact us before placing an order

PLEASE NOTE THAT DUE TO THE BUSIEST TIME OF THE YEAR, BEFORE CHRISTMAS AND NEW YEAR, SOME COURIER COMPANIES MAY TAKE LONGER TO DELIVER YOUR ORDERS. MANY COURIER COMPANIES STRUGGLE TO DELIVER ON TIME AND WE HAVE TO RELY ON THEM TO DELIVER YOUR ORDERS. PLEASE BE PATIENT. YOUR ORDERS ARE ON THEIR WAY. YOUR BUSINESS IS IMPORTANT FOR US AND WE SHIP MOST OF THE ORDERS WITH NEXT DAY DELIVERY.

Delivery may take 2-5 working days and your parcel will usually arrive by APC.

We tend to ship by Next Day Delivery only to keep your order fresh, which may be essential for some products. Please note that deliveries may take longer during busy periods, such as before Christmas and New Year, Easter etc.

Please note, the expected delivery times exclude Saturdays, Sundays and Bank Holidays. Please also note that if you order on Thursday or Friday, we will tend to ship the following Monday so that your groceries are not held at depots or vans with courier companies. 

If your order contains an item which is currently out of stock but due in the next few days, we will wait until the whole order can be despatched together. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there are going to be any delays.

Make sure you give us a correct phone or mobile number that we can call in case of product out of stock or the courier what to speak with you about the delivery address.

Important Delivery Information

Unfortunately, we cannot guarantee a specific delivery time for any of the delivery services we use.

Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which may incur re-delivery charges.

Please ensure that you are available to take delivery of your parcel. If for any reason you are not available to accept the parcel it will normally be held for a short time by the courier for you to either collect or make further arrangements to be re-delivered before being returned to us, if your parcel is returned to us it may result in additional charges.

If you are not available to accept the parcel please make a note where it can be left on secure place.

All orders will normally require a signature upon delivery, but in some cases, if you have given us specific instructions, can be left outside the premises. We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option during the checkout process.